Technical Support

Before you contact us, please ensure that your question is not answered on these support pages. Most of the problems and questions are already answered on our FAQ pages.

Current Version

It is always recommended to use the current version of the CodeMeter Runtime Kit. Please check if you are already using the current version. Maybe, your problem is solved by installing the current version.

CmDust

If your problem persists, please run the current version of our support tool CmDust send us the results:

Start CmDust via Start - Programs - CodeMeter - Tools - CmDust. A command prompt opens and the program starts.
After a few seconds CmDust has finished and your personal folder is opened in an explorer window. There you find the results of CmDust in the file CmDust-Result.log.

Contact

If your problem persists, don't hesitate to contact us:

By e-mail: Send us an e-mail to support@codemeter.com. Please describe your problem briefly and attach the results of CmDust (CmDust-Result.log).

CodeMeter Webshop

If you have problems with your shopping in the CodeMeter WebShop, e.g. no delivery, damaged packages please contact our sales team by e-mail to sales@codemeter.com.

For cancellation or changes of an order, e.g. change of payment please contact our partner cleverbridge. All contact data can be found on http://www.cleverbridge.com/?scope=cuseco.

A download link for the new bought software can be found if you follow the link in your order confirmation. It always starts with https://my.codemeter.com/cmShelf/index.aspx. This link does an automatic login and forwards you to your personal download page for your license. Simply choose the CmStick you want to use and choose the "get license" button. Using the link "My Downloads" you can download the installer for your software.

If any problem occurs during the license transfer please contact our support staff via e-mail to support@codemeter.com. Please refer to the invoice number of your order.